Day: December 5, 2020

An Experiment

new hire on November 09th,
transferral complete. I’m learning
so much about a market that
was not mine before. 
the difference between my
previous home and my new
one is that I’m actually at home.
stay with me, please — you’ll
understand soon. 
I love what I do and where I
work, yet I’d forgotten
what it felt like to be safe
and now I remember — 
now, I know.

Hundreds of calls burst
through my queue — I don’t
know these names, they aren’t
familiar, but I am learning them.
each patient has their own
way of presenting themselves as
I work feverishly on the other end
of the line searching for the best
appointment times for 
their procedures. 
it’s a totally different ball game
with an entirely different 
outcome — yet being remarkable
has to stand out.

My longest call was an hour
and ten minutes and my patient
commended me for my patience
in assisting her — I thought about
my grandmother and I knew 
I would want someone to take their
time and do everything they needed
to in helping her and making 
sure she felt comfortable during the
scheduling process too.

4 MRIs of four separate body parts,
2 appointment dates and arrival times,
prep instructions, address for the facility,
and a transfer to the billing department
for a complete estimate of the costs . . .
if I make it to my 70s, I hope someone
will be my Job. 
I hope someone will understand 
I move slower than I once did.

Training is rigorous — 
we’re not simply thrown out
to an ocean of open mouths, however
we’ll sink or swim. 
I aim to swim like I always do
and three weeks in, I haven’t
drowned. I am still treading
water at a pace comfortable 
for me, however, excelling — 
hitting all cylinders according
to plan.

Working from home provides
a sense of peace I recalled
years ago in my introductions 
to various workplaces. 
everything I want and need
is here — I know where 
things are, I don’t have to
go searching for them.

My dog gets multiple short
walks every day and 
my mind, body, and soul feels
refreshed. 
it’s still early — but I would
be willing to stake several
claims on this quote: 
“Home is where the heart is.”

It is. mine has stopped aching
since my first day of 
new work.

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Originally published on Medium.